Returns & Refunds Policy

We want you to be happy with your order. If something isn't right, here's how we handle it:

Items Under £20

If your item arrives faulty, incorrect, or not as described, contact us within 3 days of delivery. In most cases, we'll issue a full refund or send a replacement without requiring you to return the item — this keeps things fast and avoids unnecessary shipping costs for both sides.

Items £20 and Over

If your item arrives faulty, incorrect, or not as described, contact us within 30 days of delivery. We'll provide instructions for returning the item, and once received, we'll issue a full refund or replacement. Return shipping costs for faulty or incorrect items are covered by us.

Change of Mind Returns

If you've simply changed your mind about an item (and it isn't faulty), you may return it within 30 days of delivery at your own cost for a refund of the item price. The item must be unused and in its original packaging.

How to Start a Return

Email us at info@markhorathletics.co.uk with your order number and a description (and photo, if applicable) of the issue. We aim to respond within 1–2 business days.

Refund Timing

Once approved, refunds are processed within 3–5 business days and will appear on your original payment method within your bank's standard processing time (typically 5–10 business days).